General Questions
How can I contact customer support?
You can reach us at [hello@meowbark.store] or through our 'Contact Us' page. We aim to respond within 24 hours.
What is POD / Print-On-Demand?
Print-on-demand (POD) is a service where products are made especially for you as soon as you place an order.
Making products on demand instead of in bulk helps reduce overproduction. It is an environmentally friendly production with high technology. So thank you for making thoughtful purchasing decisions!
Where are your products made?
Our products are printed and fulfilled by our trusted global POD partners. We work with facilities in various regions to ensure quality and faster shipping times.
Ordering and Shipping
How long will it take to receive my order?
Production typically takes 3-7 business days, and shipping time depends on your location. For most domestic orders, delivery takes 5-10 business days after production.
Do you offer international shipping?
Yes, we ship worldwide! Our POD partners have production facilities worldwide. Shipping rates vary depending on the destination.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and link to monitor its progress.
Payments and Returns
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), Apple Pay, Bancontact, Interac, Google Pay, Ideal, ShopPay, and PayPal.
What is your return policy?
If your item arrives damaged or defective, please contact us within 3 days of receiving it to request a replacement or refund. However, since each product is made to order, we cannot accept returns for change-of-mind purchases only.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. After that, the order is in production and cannot be changed.
Is my payment information secure?
Yes, your payment information is completely secure. Our store is hosted on Shopify, which uses industry-leading encryption and security protocols to protect your data. All transactions are processed through secure payment gateways, ensuring that your personal and financial information is kept safe and confidential. We never store your payment details on our servers.
Products and Customization
Can I customize the products?
We primarily offer pre-designed products. However, you can create custom designs through our 'Personalized Studio.' For any other special requests, please contact us for more details. Visit the 'Personalized Studio' section in the main menu on our homepage to learn more.
What types of products do you sell?
We offer a variety of items, including jewelry, apparel (T-shirts, hoodies, sweatshirts, dresses, leggings); accessories (bags, tote bags, hats); home decor & living items (posters, canvas, mugs, bottles, etc.), and pet products.
Are your products eco-friendly?
We prioritize sustainability and use eco-friendly materials whenever possible, including organic cotton and recycled packaging. Print-on-demand (POD) is also an eco-friendly production method, as products are made only when ordered, reducing waste. The eco-friendly nature of POD!
Design and Quality
What if the print fades after washing?
Our products are printed using high-quality inks designed for durability.To maintain the print, follow the care instructions provided in the product information.
Do the colors of the products match what I see online?
We aim for accurate color representation, but slight variations may occur due to monitor settings and printing processes.